Frequently Asked Questions

Orders are typically processed within 1–3 business days (excludes weekends and holidays). You’ll receive tracking details once your order ships. If you order multiple items, they may arrive in separate shipments at no extra cost.

Standard shipping takes 2–7 business days. Expedited options are available at checkout.

We are unable to ship to PO Boxes. If an order is placed with a PO Box address, it may be canceled. Please provide a physical street address to ensure successful delivery.

Yes, we ship worldwide. International delivery times and fees vary by destination.

All U.S. orders over $300 qualify for free ground shipping. International shipping fees depend on the destination.

Orders are processed quickly. Contact us within 1 hour of purchase, and we’ll try to accommodate your request.

Yes, our cashmere and knits are a wonderful gift choice! We offer gift wrapping that includes tissue, ribbon, decorative accents, and a card. To add gift wrap, simply select the “Gift” option at checkout. If you’d like a card included, please make sure to add your message in the notes section.

Returns and exchanges are accepted within 21 days of receiving your order. Shipping & handling charges are non-refundable. Gift cards and some items are final sale – check individual listings for details.

Visit our Returns Portal, enter your email and order number, and answer all the questions, and you’ll receive a shipping label via email within 3 business days. You can also drop off returns at any of our physical stores.

Use the Returns Portal to request a return. You’ll get a shipping label within 3 business days. Once we receive your return, we’ll process your exchange or refund. Exchanges are for the same item in a different size/color or for an item of equal or greater value. You may also return items in-store. Please allow up to 2 weeks for processing.returns at any of our store locations. We offer exchanges for the same item in a different size or color, or for an item of equal or greater value.

Please allow up to 2 weeks for your return to be processed.

Return labels are not provided for international returns. Shipping, handling, taxes, and duties are non-refundable. Please contact your local customs office for tax/duty reimbursements.

We process returns within 1–5 business days of arrival, depending on volume. Once processed, refunds take about 2 business days to post from our side, but it can take 2–12 business days for the refund to appear in your account– this depends on your bank. If there’s a delay, please contact your bank first.

When an order is paid with both a gift card and another payment method, refunds are typically applied to the gift card first. We understand it may be unexpected, but this is the standard process for most systems.

We wish we could help, but exchanges or returns for items purchased from our boutiques or outside retailers must be processed directly with them.

Sizing varies by garment. Please read the full product listing, which includes Size Small measurements and fit notes. For more help, email Alicia at web@margaretoleary.com for detailed measurements and advice.

Email Alicia at web@margaretoleary.com. She can check availability, help find one for you, or add you to a waitlist.

We prioritize the best materials, which are often the most sustainable, like organic cotton and natural fibers. Our focus on craftsmanship ensures durability, reducing waste by encouraging repair and upcycling.

We aim to foster a deeper connection to clothing—moving away from disposable fashion toward a more ethical, eco-conscious future.

We accept Visa, Mastercard, Amex, Discover, Afterpay, Google Pay, Apple Pay, and Shop Pay.

Enjoy the flexibility of Afterpay—shop now, pay later in four easy, interest-free installments, with no fees when you pay on time. It's a simple way to get what you love without the wait.

The total tax you pay is the same as you would be charged in person at a store in your city. However, for online orders, the tax breakdown may show amounts allocated to multiple jurisdictions. This is because online transactions are distributed across various counties or tax entities. Rest assured, the total tax amount is accurate and reflects your local rate.

Our website uses industry-leading security measures to keep your information safe. All transactions are protected with SSL encryption to ensure your data is securely transmitted. Our site is also PCI DSS compliant, meaning it meets the highest standards for handling credit card information.

Your payment details are never stored or shared, so you can shop with confidence.

Yes! Digital gift cards are available in various denominations and sent via email. For in-store gift cards, please call or visit a store location.

Only one promo code can be applied per order.

Promotional codes cannot be combined, used on items within our Brands We Love collection, or applied toward the purchase of Gift Cards.

You can email Alicia at web@margaretoleary.com or use our chat to ask questions. Hours: Mon–Fri, 9 am – 4:30 pm PST. If you leave a message outside these hours, Alicia will get back to you as soon as she’s in the office. Thanks for supporting a small business!